FAQ
ORDERS
CAN I ADD AN ITEM OR CHANGE MY ORDER ONCE IT HAS BEEN PLACED?
Although we try to accommodate all customer requests, unfortunately once an order has been packed for shipping, we cannot make any changes. If you have only just placed your order, we may not have dispatched your order yet so please send our Customer Care Team an urgent email using our contact us page.
Although we try to accommodate all customer requests, unfortunately once an order has been packed for shipping, we cannot make any changes. If you have only just placed your order, we may not have dispatched your order yet so please send our Customer Care Team an urgent email using our contact us page.
CAN I CANCEL MY ONLINE ORDER?
Although we try to accommodate all customer requests, unfortunately once an order has been packed for shipping, we cannot make any changes. If you have only just placed your order, we may not have dispatched your order yet so please send our Customer Care Team an urgent email using our contact us page. If your order has already been dispatched from our warehouse, you will need to wait until you receive it before requesting a return with our returns department.
Although we try to accommodate all customer requests, unfortunately once an order has been packed for shipping, we cannot make any changes. If you have only just placed your order, we may not have dispatched your order yet so please send our Customer Care Team an urgent email using our contact us page. If your order has already been dispatched from our warehouse, you will need to wait until you receive it before requesting a return with our returns department.
CAN I MODIFY MY DELIVERY ADDRESS AFTER PLACING AN ORDER?
Unfortunately, we are unable to make any changes to your delivery address once your order has been picked, packed, or dispatched. If you have entered an incorrect delivery address at the time of processing your order, please contact us immediately using our contact us page.
Please note, if you contact us outside of business hours, we will try and get back to you as quickly as we can, however, we cannot guarantee our team will be able to action your enquiry before your order is processed. LEXI is not responsible for any errors made while entering your address when placing an order.
SHIPPING
HOW MUCH DOES SHIPPING COST?
Shipping charges for your order will be calculated and displayed at checkout.
| Logistics Solutions | Shipment method | Estimated delivery time | Shipment cost |
| Free Shipping (Over $50) | USPS/DHL/FedEx | 7-15 days | Free |
| Flat Shipping (Within $50) | USPS/DHL/FedEx | 7-15 days | $15 |
Delivery delays can occasionally occur.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
If your order is placed before 14:00pm (midday) EST Monday to Friday, your parcel will be dispatched that same day. Orders placed after this time or on Saturday, Sunday or Public Holidays will be dispatched the following business day.
If your order is placed before 14:00pm (midday) EST Monday to Friday, your parcel will be dispatched that same day. Orders placed after this time or on Saturday, Sunday or Public Holidays will be dispatched the following business day.
WILL I HAVE TO PAY FOR CUSTOMS AND DUTIES FOR INTERNATIONAL ORDERS?
Our orders are currently all being shipped from Australia. The shipping cost added to your order at the time of checkout does not include possible taxes and duties which may be applied by customs in the country where the order originates. The responsibility for any customs duties, import taxes or other fees, which may be imposed, will rest with the customer. Please contact your local Customs Office for further information or estimations of these costs.
Our orders are currently all being shipped from Australia. The shipping cost added to your order at the time of checkout does not include possible taxes and duties which may be applied by customs in the country where the order originates. The responsibility for any customs duties, import taxes or other fees, which may be imposed, will rest with the customer. Please contact your local Customs Office for further information or estimations of these costs.
HOW CAN I TRACK MY PARCEL?
Once your order has shipped, you will receive an email with your shipping information and a tracking number for your parcel. We endeavour to dispatch all within 1 business day.
If you are unable to locate your tracking number, please remember to first check your junk and spam folders. If you do not receive any tracking information, please contact us directly using our contact us page.
Please note: Poueer is unable to advise on any possible taxes or duties that might be applicable to your order once your parcel reaches the destination country. Please contact your local Customs Office for further information.
RETURNS & EXCHANGS
DO YOU OFFER REFUNDS OR EXCHANGES?
Yes, we offer refunds and exchanges on full priced items. However if you have purchased an item at a reduced price, they can only be returned for an exchange or credit note. Items must be returned in original condition, unworn, unaltered, unwashed, with original packaging and with all tags attached.
Yes, we offer refunds and exchanges on full priced items. However if you have purchased an item at a reduced price, they can only be returned for an exchange or credit note. Items must be returned in original condition, unworn, unaltered, unwashed, with original packaging and with all tags attached.
HOW DO I RETURN AN ITEM?
Unfortunately we do not offer refunds on sale items, they can only be returned for an exchange or credit note. Regarding items purchased from the ‘Last Chance’ section of our website, these items are final sale unless faulty, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered.
Unfortunately we do not offer refunds on sale items, they can only be returned for an exchange or credit note. Regarding items purchased from the ‘Last Chance’ section of our website, these items are final sale unless faulty, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered.
HOW LONG DO I HAVE TO RETURN AN ITEM?
Return requests must be lodged in our return portal on our website within 30 days of the order date. After this time, all sales are final. If there are unforeseen circumstances that prevent you from lodging your return request within this time frame, please contact the team using our contact us page.
Please note that all returned garments must be in their original condition, unworn, with all the tags attached and in the same packaging that it arrived in. If your return does not meet this criteria, your return will not be accepted and will be sent back to you at your expense.
WHO COVERS THE COST OF RETURNS?
Poueer does not cover the cost of returns and the responsibility for the return lies with the customer. Australian customers are able to purchase a return label through our returns system using a traceable service. For international customers, please arrange a return with a carrier of your choice. We strongly recommend using a service with tracking as Poueer will not be responsible for items lost in transit. Additionally, once your return has been delivered to us, it can take up to 72 hours to review the item and process the credit note, refund, or authorised exchange.
Poueer does not cover the cost of returns and the responsibility for the return lies with the customer. Australian customers are able to purchase a return label through our returns system using a traceable service. For international customers, please arrange a return with a carrier of your choice. We strongly recommend using a service with tracking as Poueer will not be responsible for items lost in transit. Additionally, once your return has been delivered to us, it can take up to 72 hours to review the item and process the credit note, refund, or authorised exchange.
HOW LONG WILL IT TAKE TO PROCESS MY REFUND OR EXCHANGE?
Refunds and exchanges are processed within 72 hours of your parcel arriving back at our warehouse.
If you are eligible for a refund it will be refunded back to the original method of payment that was used to make your purchase. If your purchase was made using a credit note or Gift Card, the purchase amount will be applied to a new Gift Card and cannot be reversed.
Please allow up to 10 business days for funds to appear in your account once your refund has been processed by our team.
WHAT DO I DO IF I RECEIVE AN INCORRECT ITEM?
We’re sorry! While we check all outgoing orders, we do occasionally make mistakes. Please let the Customer Care team know using our contact us page as soon as possible.
We’re sorry! While we check all outgoing orders, we do occasionally make mistakes. Please let the Customer Care team know using our contact us page as soon as possible.
WHAT IF I RECEIVE A FAULTY ITEM?
While we try our best to ensure all our products are in perfect condition, occasionally a fault will slip through the cracks. When you receive your order, please inspect all items carefully before trying them on - if you notice a fault, please lodge your return request here here. where you will be able to indicate the fault and provide images through our system. We will endeavour to rectify faults either by replacing the faulty item, repairing the item, or providing a refund.
While we try our best to ensure all our products are in perfect condition, occasionally a fault will slip through the cracks. When you receive your order, please inspect all items carefully before trying them on - if you notice a fault, please lodge your return request here here. where you will be able to indicate the fault and provide images through our system. We will endeavour to rectify faults either by replacing the faulty item, repairing the item, or providing a refund.
HOW LONG DO I HAVE TO USE MY CREDIT NOTE?
Credit notes are valid 3 years from date of issue.
Credit notes are valid 3 years from date of issue.
WHY HAVE I NOT RECEIVED MY RETURNS INFORMATION EMAIL?
All return requests are manually reviewed and approved by our Customer Care Team. Our team endeavours to respond to all pending requests the following business day. Please check your spam folder as our reply may have accidently been directed there. If you have any questions about a pending return request please contact us using the contact us page.
All return requests are manually reviewed and approved by our Customer Care Team. Our team endeavours to respond to all pending requests the following business day. Please check your spam folder as our reply may have accidently been directed there. If you have any questions about a pending return request please contact us using the contact us page.